Refund & Returns Policy
When seed can be returned, how refunds are processed, and how we handle damaged, defective, or incorrect orders.
Last updated: 1 July 2026
Our approach
Seed is a living, perishable product, and we want you to be confident in what you buy. This policy explains when seed can be returned, how refunds work, and how we handle problems.
30-day return of unopened seed
If you change your mind, you may return unopened seed in its original, sealed packaging within 30 days of delivery for a refund of the product price. The item must be unused and in resalable condition.
Items that cannot be returned
For quality and safety reasons we cannot accept returns of opened seed packets, custom or made-to-order seed blends, or gift cards. Opened seed cannot be verified for viability or contamination once it leaves our control.
Germination and establishment
We stand behind the quality and labelled germination rate of our seed at the time it ships. Because a healthy lawn depends on soil, climate, watering, timing, and care, we cannot guarantee a specific establishment result. If you would like hands-on help getting established, see our Establishment Assurance service.
How to start a return
Contact us within 30 days of delivery with your order number and the reason for the return. We will confirm whether the item qualifies and provide return instructions. Return shipping is the customer’s responsibility unless the return is due to our error.
Refund processing
Once we receive and inspect a qualifying return, we refund the product price to your original payment method through Stripe, typically within 5–10 business days, depending on your bank. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, defective, or incorrect items
If your order arrives damaged or defective, or if you received the wrong item, contact us within a reasonable time and include photos. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Missing packages
If tracking shows delivered but you cannot find your package, please check with members of your household and neighbours, then contact us so we can help resolve it.
The return process, step by step
To keep returns simple: first, contact us within 30 days of delivery with your order number and reason. Next, we confirm whether the item qualifies and send return instructions. Then pack the unopened seed securely in its original packaging and ship it back. Once it arrives, we inspect it and, if it qualifies, issue your refund. We will keep you updated at each step.
Exchanges, gifts, and sale items
If you would prefer a different product, the simplest route is usually to return a qualifying item for a refund and place a new order for the one you want. If you received an item as a gift and it qualifies for return, contact us and we will help arrange a resolution. Discounted and clearance items follow the same rules as full-price items unless a product page states otherwise.
Contact us
You can reach Competitive Lawn through our contact page, by phone, or by post:
Competitive Lawn LLC
81 Henry St, Unit B, East Stroudsburg, PA 18301, USA
Phone: +1 (570) 539-7676